frlmod Privacy Policy
This page describes what we collect when you use frlmod and how we keep that data protected. We operate an online entertainment platform available where local law permits. Our commitment is to handle your personal information transparently and in line with applicable data-protection standards.
We at frlmod process your data across multiple touchpoints — account registration, deposit and withdrawal transactions, identity verification, customer support, and game activity. Each of these flows involves specific data categories and retention practices, outlined below. We do not sell your information to third parties for marketing purposes, and we maintain industry-standard security measures to reduce the risk of unauthorised access.
Your rights under applicable law — such as the right to access, correct, or request deletion of your data — are honoured subject to legal holds and business-continuity requirements. If you have concerns about how we handle your information, contact our support team.
What data we collect on frlmod
We collect personal information in several categories. Account registration requires your email address, chosen username, password hash, and profile preferences. During identity verification — a mandatory step for deposit eligibility — we request your full legal name, date of birth, national identity document number, and a copy of your ID (photograph or scan). This KYC (Know Your Customer) process is a legal requirement in jurisdictions where we operate, including Indonesia.
Payment data includes the deposit method you select (such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual-account transfers via mobile banking, local payment, online payment, and e-wallet), transaction amounts, dates, and settlement status. We do not store your full payment card or e-wallet credentials; those are encrypted and processed by third-party payment providers. Your account balance, game activity logs, and betting history are recorded for regulatory compliance and dispute resolution.
Device and network information — such as your IP address, browser type, operating system, and device model — are logged automatically when you access frlmod via Android, iOS browser, or our progressive web app (PWA). We also record your location (derived from IP geolocation) to enforce jurisdiction restrictions and prevent access from prohibited territories. Login timestamps, failed authentication attempts, and session tokens help us detect suspicious activity and protect your account against unauthorised access.
Communications you send to our customer support team — email, live chat, or in-app messages — are stored for quality assurance, training, and dispute handling. If you contact us during events such as the Liga 1 season or Piala Indonesia tournaments, those records remain accessible for context in future conversations.
How we use and share your data
We use your personal data primarily to deliver the frlmod service: processing deposits and withdrawals, running your account, verifying your identity, settling bets, and investigating complaints. Your email and phone number (if provided) may be used to send account notifications, password-reset links, and important service updates — never for marketing or promotional content without your explicit consent.
Third-party processors handle specific functions on our behalf. Payment providers in Jakarta, Surabaya, and other regions process your mobile banking, local payment, online payment, and bank-transfer transactions. Identity-verification vendors (KYC service providers) cross-check your documents against national databases. Hosting providers store your data on servers that may sit outside your jurisdiction; we maintain data-processing agreements with these vendors to ensure comparable security and confidentiality standards.
We may disclose your information to law enforcement, tax authorities, or financial-crime investigators if required by law or court order. We do not voluntarily share your data with advertisers, data brokers, or unrelated third parties. Our affiliate program and partner relationships do not involve the sale or transfer of user personal information.
Account data and game history may be reviewed by our compliance team to detect money-laundering patterns, fraud, or abuse of our terms of service. This review is an internal process; results are not shared with external parties unless legally required.
Cookies and tracking on frlmod
We use cookies and similar tracking technologies to maintain your session, remember your preferences (such as language or timezone), and analyse how you navigate frlmod. Essential cookies — those required for login and account security — are always active. Non-essential cookies for analytics and user-behaviour tracking are optional; your browser settings or our cookie banner allow you to accept or refuse them.
Our analytics service (a third-party provider) collects aggregated data on page views, button clicks, and feature usage to help us improve our platform. This data is pseudonymised and does not identify you personally. You may opt out of analytics tracking by disabling cookies in your browser or using a privacy-focused extension.
Your rights and our frlmod commitments
Under applicable data-protection law, you have the right to request access to the personal information we hold about you. You may also request correction of inaccurate data, deletion of unnecessary data (subject to legal retention requirements), and portability of your information to another service provider. To exercise these rights, contact our support team with your account details and a clear description of your request.
We commit to responding to data-access and deletion requests within a reasonable timeframe, typically 30 days. If we cannot fully comply — for example, because we must retain your KYC documents under anti-money-laundering law — we will explain the legal basis for the retention and the expected duration. We do not charge fees for these requests unless they are manifestly unfounded or excessive.
Data security on frlmod
We use encryption (HTTPS / TLS), firewalls, and regular security audits to protect your information. However, no online system is entirely risk-free; we cannot guarantee absolute immunity from breaches. If a breach occurs, we will notify affected users and cooperate with relevant authorities as required by law.
Account security features — such as two-factor authentication (2FA), password reset, and session timeout — are tools you should use to reduce unauthorised access. We recommend updating your password regularly and avoiding the same credentials across multiple platforms. If you suspect your frlmod account has been compromised, change your password immediately and contact support.
Our servers and backups are located in data centres across multiple countries; your data may be processed outside your country of residence. We maintain data-processing agreements with all third-party hosts to ensure they apply security standards no lower than our own. Transfers across borders are necessary to provide uninterrupted service during events such as Idul Fitri, Idul Adha, Imlek, and Nyepi holidays, when traffic to our platform may peak.
This privacy policy may be updated from time to time to reflect changes in law, our practices, or new features on frlmod. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of frlmod after such updates constitutes acceptance of the revised policy. If you do not agree with our practices, you may request account closure at any time.